Linley Park Post Acute

I don’t want to specify any stars. My former husband was admitted 12/23/25. Staff was pleasant but at times there was extended time frame for call light to be answered whether myself or he called. St times, there was noticeable odors in hallway. The business office gratefully helped with some matters we needed help with. Where I got irritated is after he had to be sent to ICU. I called many times ti ask questions about his return as we were dealing with VA. I found out the hard way he was discharged 3 days after being sent out. They did not call me to pick up his belongings. I had to discover that on my own. Again, i dont wish to specify any stars as i prefer to be neutral stance. I just wanted to list an FYI.

Portia is a sweet heart. She really takes care of the patient’s behind the scenes where I beli

The good: The rehab department is the reason for the 2 stars. They provide attentive, helpful care and listen to patients’ needs. Their suite is nicest part of the facility by far. The housekeeping department also deserves a shout out for being kind and empathic, sometimes more than the nursing staff. The bad: Unanswered call buttons ring 24/7. I would hear them in my head for hours after leaving there for the day. Sometimes the staff is truly occupied, but I’ve also seen it happen when several staff are sitting around the main desk. Another time a staff member watched tv on her phone throughout her shift while the bells just rang and rang. If the patient needs something, including help to the bathroom, they may get it soon or they might get it in 3 days. If you want to be sure that your loved one gets what they need, you need to be there on a near-constant basis. The nursing care is scattershot. Meds are not distributed at regular intervals so you’re out of luck if your medication is time sensitive. My mother was supposed to have 3 breathing treatments a day and got anywhere between 0 and 2. Some nurses there clearly care about their jobs/patients, but some absolutely do not and it shows. We had problems getting 2 of the 3 aftercare referrals started and both of them blamed Linley Park’s paperwork. The ugly: Make sure you know what your loved one is being given at medication time. The first night, Houston tried to pass off Tylenol to my mother instead of her strong opiate medication. I only found out because I asked what she had been given. There seemed to be no awareness of the potential for withdrawal or the impact of interrupting her necessary palliative care. This is what nursing care looks like for the less-resourced in one of the richest nations in the world. In a word, it is bleak.

Jeffrey Porter has been an a 1Unit Manager has been a very thoughtful. The nurse staff is very kind and helpful. Thank you one and all for all you have done for Terry Garrison.